Facts about most asked questions.

Q: Do I have to pay, or run so many searches each month to keep my account?

A: No Renters Check does not charge a signup fee, no do we have any limits on activity each month.

Q: How do I signup to use your services, and what is needed?

A: Anyone can signup landlords, tenant screening company's, general public, or anyone that rents anything to the public.  It is a simple process to signup. You will first signup online using our online form. We then will receive your information and enter your account into the system. You will need to sign a payment form, an agreement form and fax, or mail this information to us within 24 hours. Most of this process can be completed online, and your account will be ready in minutes. For more information see our signup page.

Q: How do I receive my background reports after I order?

A: In your member account there are many things that you can do online such as updating your information, view billing history, current billing, as well as get your reports online that you ordered. The process to get your reports is very simple and easy to use. You will first order a product, and we complete it local. When we complete your ordered results we send them to your order status page in the members control panel. You will have the option to print the report, delete it, save it, or view notes that contain important information about each search. To see a tour of what the members area looks like please see our Demo our system page.

Q: What type of company's can sign up?

A: Any company, or individual can join, and become a member and have access to most searches. Many company's such as rental company's, tenant screening services, landlords, collection agency's, and anyone that rents anything to the general public, or to a business. This is done as our system is setup to to limit access to all searches that are governed by the FCRA, and GLB laws. For example if you are a rental company that rents tools to the general public on a long term basis, you will have access to credit checks, and other services if all FCRA documents have been signed. Another example, if you're a landlord that rents only a few apartments over a long period of time, you will have access to all available searches within our system except for credit checks until the proper documentation has been signed by you and sent to us. We do this to protect ourselves, as well as you. We have such a large range of products/ searches available that some we must restrict access to, until you provide documentation.

Q: Can I sign up if I'm an individual?

A: Yes you can! You can access as many products as a company can. Most searches do not need documentation, but always to protect yourself you should set up a company, and get each applicant to sign a waver and keep this on file for no less than 2 years. We welcome everyone to signup free and try Renters Check services.

Q: I rent something that is not on your list. Can I still use your services?

A: Yes depending on your business, or needs. Renters Check is not only a tenant screening, or landlord screening company, We also allow anyone that rents anything to the general public to use our services. Their are many searches, and products that we offer which will help you in many ways. As you know there are regulations by the federal government (FCRA) that only allows certain company's and people to access credit checks, and credit products. Their are however, many products that we offer that will help many people, and businesses. Try Renters Check today.

Q: What is required to order credit checks on applicants.

A: In order to receive a credit check on a applicant you must get a waver signed by each applicant that is applying for rentals such as homes, offices, tools, large equipment, apartments, and others. You must agree, and sign a agreement with us that you understand the FCRA, and have agreed to all the terms. You must keep the signed release form for each applicant for a period of 5 years.

Q: Do you resell my information to other company's?

A: No never - ever.. We will never resell your email, name, or account information. No information will ever be sold to any company! We use cookie and other tracking on our members area so that you will only have to login one time. The cookies, and tracking information does not track anything. It just remembers who you are so the system knows it is you, and not someone else. This is for security as you do not want someone else using your account. Just one more security measure that we use on RentersCheck.com

Q: Should the applicant sign anything before I run any searches on the applicant?

A: Yes you should get the applicant to sign a release for each search or product that you order. Although not all searches and products require a release. It is always a good idea to keep a release on file for a few years. All credit checks, and financial searches require a release, and must be kept on file for 5 years. You may want to read the FCRA for all credit checks, and searches that require a release, or signed document.

Q: How long does it take to receive my reports in my inbox?

A: It depends on what type of a report you ordered. Some searches only take approx 2-5 hours, and some take as long as 1 week. Each product online shows the approximant turn around time. Some new searches we are adding only take seconds to complete so you will receive the report back in a few seconds. We call these real time searches and they are labeled as live time, or real time searches.

Q: What type of products, and services do you offer?

A: We offer a vast amount of searches, and products that range from  people lookup searches, credit checks, cell traces, to financial and employment verifications. Please see our products for more information on what reports, and products are available.

Q: Can I use your services for short term rentals?

A: Yes you can use our services for a number of things. The only thing that we do not recommend is that you use our services for in house live time reports. For example if you own a retail store, and a customer comes in and requests to rent something and then leave with it in 10 minutes. You would not have the time to order the report, and get it back in time for the approval process. But this is changing as you read, for we are starting to offer real time reports that will be available in minutes and not hours.

Since we have warning messages, and red flags that notify you of a potential problem, Renters Check not only gets you the information you need but also notifies you of a potential problem.

Q: Is your information guaranteed?

A: Yes with some, and no with others. It just depends on what type of report you order. For example criminal records are never guaranteed as the only true way to run a criminal check is with finger prints through NCIC. The FBI, and law enforcement use the same systems as we do but they can not verify a criminal records until finger prints are taken. Refunds are not given to searches unless you are not able to provide enough information for the search, or the report can not be obtained. Records such as criminal records that show no match are not refunded, for we completed the search. Also with a "no record found" or "clear of criminal records", this is the same as a record found so you will still be charged for this search.

Q: Do I need to have a release of liability for all searches?

A: Yes this is just good thinking. You should always get the applicant to sign a form that releases you of harm, as well as Renters Check. Credit checks always require the applicant, and you to sign a form that allows us to send this information to you. Without a release you can face large fines, and even jail time under the FCRA. You will be listed as the final viewing party on all credit checks.. For example if your name is "John Doe", and you order a credit check.. The applicant will later be able to check his or her credit and see that you "John Doe" checked his or her credit.

Q: What is warning flags? How can this help me?

A: A warning flag is a note, or a warning message that we place on reports that may contain a problem with them that you may over look. For example if you run a credit check, and criminal record check on an applicant. The criminal record comes back as "no record found" you will not have a red flag, or warning message with the criminal check report. We then run the credit check and find that the applicant has a bad payment history, liens, and a judgment, we will place a red flag, or note at the top of the report that notifies you of a problem that we find. Just another way that Renters Check will help you!

Q: Is my information safe on your web site?

A: Yes we have a secure server, as well as SSL, and your information is safe online.

Q: Will my applicant know what I checked, or what products that I ordered on them?

A: Sometimes the applicant will know depending on the type of product, or report that you order. With all credit checks the applicant will know as you must get a release signed by the applicant, as well as it will show on the applicants credit file that you checked their credit. Some searches like SSN verification, criminal, and others, the applicant will not know. But for example in the state of Kentucky, the state police will forward a copy of the applicants criminal record after you order this. It all depends on the type of search or report that you order.

Q: When is a release not required?

A: Well you should always get the applicant to sign a release for records. We offer alot of searches/ reports that do not require a release, some of these may include.. SSN verification, Criminal records, county records, bankruptcy check, judgment searches, address checks, moving history's, and many others. A release is required for employment, credit, evictions, and other types of financial searches and others that are regulated by the FCRA, and GLB laws. To see all products that we offer please see products available.

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